Accessible Doctors : A Global Telehealth Platform

For Patients

Get help with your appointment booking, account, and more.

1. How do I create my patient account?

In order to book an appointment with a Doctor or a Clinic on Accessible Doctors, you first need to have a patient account at Accessible Doctors.

If you do not have an Accessible Doctors account yet, you can simply follow the following steps that will guide you through the patient account creation process at Accessible Doctors.

Navigate to the Sign Up page by clicking on the ‘Sign Up’ link at the top right side of the homepage.
As a first step of the sign up process, enter your first name, last name, email address and password. You must sign up with a unique email address. If your email address has already been used to create another account, you will see a message saying the email has already been registered. In that case, you should try to Log in instead.
Ensure that your email address and password fulfils the validation criteria defined by the platform for which appropriate messages are displayed if the entries do not meet the criteria.
To proceed ahead, you must agree to accept the specified terms & conditions and abide by the community standards of Accessible Doctors.
A verification link will be sent to your email address. You must follow that link so that your email address gets verified and you get access to next steps of registration.
Once your email address gets verified, you will be guided to next step where you should select your country and provide your mobile number. On saving the form, you will receive a 4-digit verification code on your mobile number. Enter the code in the space provided and proceed ahead.
On successful verification of the mobile number, you will be taken to next screen where you have to choose a user type for your account. Choose ‘Patient’ as your user type and specify your gender.
Next step will be a welcome screen from where you can continue your profile setup process.
Once you provide your profile picture, language and time zone in the next steps, your patient account on Accessible Doctors is ready.

2. How do I update and maintain my patient account?

Creating a patient account is just a starting point for your experience on Accessible Doctors. Once an account is created, updating and maintaining the account can be just as important as creating one so that your experience can be personalized based on the details provided. You can follow the following steps while updating and maintaining your patient account on Accessible Doctors.

Navigate to Profile Settings page where you can find all the details related to your patient account.
Names, email address, date of birth, gender, Address, mobile number, timezone, languages and profile picture can be updated from the relevant fields shown on the page.
Updating your email address and mobile number will require you to verify the updated email address and mobile number once again. A verification link will be sent to the updated email address which you can click to verify the email address. Similarly, a verification code will be sent to the updated mobile number which you will need to enter in a field on the page to verify the updated mobile number.

3. How can I search for doctors in Accessible Doctors?

When a patient needs to consult a doctor on Accessible Doctors, first thing patient does is search for a doctor to book an appointment with. Patients can search for an appropriate doctor on Accessible Doctors by one of following two methods:

1. Using Find a Doctor feature

Find a Doctor feature enables a patient to see a list of specialised doctors suggested based on the problems and symptoms described by the patient.

If you are not sure which doctor to consult for your illness, you can opt for this method by following the steps below:

Click on the Find a Doctor link in the dropdown menu list in the top-right corner of the page with your name on it.

2. Using Search feature

In your personal dashboard enter the nearby location and select the doctor’s specialization area from the dropdown menu to search doctors based on your problem or illness.
Head up to the blue search button and wait while list of doctors are populated on the screen.

4. How do I book an online appointment?

Get help booking an online appointment from start to finish.

Navigate to the homepage of Accessible Doctors and Login to your account by clicking on the ‘Log in ’ link at the top right side of the homepage, if you are not already logged in.
Log in with your Accessible Doctors account details on the 'Login' screen. You can also log in using any social media logins such as Facebook, Google or Twitter. Or else type in your email address and password that you previously used while registering your Sign up account.
Following this, in your personal dashboard enter the nearby location and select the doctor’s specialization area to search doctors based on your problem or illness. Head up to the blue search button and wait while lists of doctors are available on the screen.
Click Book Appointment, and just click Schedule Appointment to view the chosen doctor’s availability.
Select the preferred date by just clicking on the ideal date shown in the calendar for the month.
You'll find quick time slots to add to your calendar, select the preferred time before (A.M) or after (P.M) midday. After selecting the appointment duration, 15 minutes being the standard consultation otherwise, select multiple time slots for consultations lasting longer than 15 minutes and then click Book Now Button.
Select the problem type from the presented choices, the current process being optional, Click Next.
Here comes the part where you’ll see the appointment type to choose from. Select Online to get on with an online consultation and simply click Next.
Let your doctor know if the appointment is being booked for you or someone else to ensure you have the correct match of treatment.
Add your problem details regarding any medicines you take, any allergies you are suffering from, any symptoms you’re dealing with and then after click Next.
This brings you to the report adding a section, which is again optional and does not require you to add a report in case of the absence of a relevant report. If not, enter report type, report title, and description along with the date of report and softcopies of the reports itself. After doing so, simply click Add Report.
After successfully saving the reports, select the significant reports that you want to share with your doctor for the specific online appointment to be taken and click Share Reports or else Skip.
Choose payment type from Paypal or Credit Card or e-Sewa. For instance, If you are using a Credit card fill up your card details such as the name on card, card number, and security code, the expiry date of the card, address and zip /postal code. Click Pay Now then and there for further processing.

Second Consultation/Opinion:

Second consultation / second opinion services given by Accessible Doctors are privately or freely volunteered services. It provides expert second consultation from a pool of vetted international doctors for consultation on your medical condition and treatment. This is all from the comfort of your home. You do not have to travel anywhere as we will bring the expert consultation to you, ensuring you peace of mind about your health condition is right for you.
Second consultation/second opinion services are only strictly provided by overseas registered doctors who are authorized by the local medical council and have been approved by local government in coordination with patients’ Primary Care Physicians and relevant patients.

Doctors and patients consulting overseas doctors understand that both patients and doctors need to adhere to their local country healthcare regulations. Doctors and Patients need to provide their Primary care Physician (PCP) name and details before finalizing the second consultation/second opinion services. We strictly advise consulting with your local registered doctors for Primary consultation and only get the second consultation/ second opinion when you are not being able to find desirable healthcare consultation from local practitioners/allied health professionals.

5. What do I do to book an offline appointment?

Get help booking an online appointment from start to finish.

For an offline consultation with any doctor, navigate to the homepage of the Accessible Doctor where you enter the nearby location, and select the doctor’s specialization area to search doctors based on your problem or illness.
Click Book Appointment from the list of doctors populated on the screen based on your location. You can select which medical doctor you would like to visit.
Just click Schedule Appointment to view the chosen doctor’s availability. You can view the doctor’s profile such as biography, license, work history and qualifications otherwise.
Once you head up for scheduling your consultation, you are directed to Log in where you need to insert your email address and password previously used while registering for Sign up, if you are not already logged in. Click Next.
A couple of things are required to do to request for an Offline appointment. Select the preferred date by just clicking on the ideal date shown in the calendar for the month.
You'll find quick time slots to add to your calendar, select the preferred time before (A.M) or after (P.M) midday. After selecting the appointment duration, 15 minutes being the standard consultation otherwise, select multiple time slots for consultations lasting longer than 15 minutes and then click Book Now Button.
Select the problem type from the specified choices, the current process being optional, Click Next.
You’ll see in the next step, you get to choose the appointment type. Select Offline to get on with the on-demand home visit/ offline consultation and simply click Next.
Let your doctor know if the appointment is being booked for you or someone else to ensure you have the correct match of treatment.
Add your problem details regarding any medicines you take, any allergies you are suffering from, any symptoms you’re dealing with and then after click Next.
This brings you to the report adding section, which is again optional and does not require you to add a report in case of absence of any relevant reports. If not, enter report type, report title and description along with date of report and softcopies of the reports itself. After doing so, simply click Add Report.
After successfully saving the reports, select the significant reports that you want to share with your doctor for the specific online appointment to be taken and click Share Reports or else Skip.
You need to pin your address to help the appointed doctor find your location so, search your area of demand on the given map and pin the red marked locator on the chosen address.
Choose payment type from Paypal or Credit Card or e-Sewa. For instance, If you are using Credit card fill up your card details such as name on card, card number, and security code, expiry date of the card, address and zip /postal code. Click Pay Now then and there for further processing. You’ll be directed to the third party website for secure payment.
If successful, you will now see that the on-demand home visit is requested for approval by the concerned doctor. All you need to do is to check the accepted appointment tab in the appointment page tab to confirm the approval.

6. Can I login to clinic Sub-domain directly?

Accessible Doctors gives you the option to access any clinic’s website joining our platform. Please follow these easy steps:

Open a new tab on any browser via your mobile phone, your tab, or your PC.
Type in the sub-domain name for instance, “demo.accessible.doctor”. Here “demo” being unique website name of the relevant clinic and “accessible.doctor” being domain name extension. Hit the search or enter, after typing in the full address.

7. Can you tell me how to book an appointment with the Clinic?

It is very easy to book an appointment with a clinic. Once you’ve created a verified profile (which can be linked from social media as well), you can schedule an appointment with a doctor by adding your problem type or medical condition and sharing the report. Doctors must show calendars of availability - all are kept up to date. Below are some easy steps to follow:

First, open up the Accessible Doctors site and click Clinics link at the top right side of the homepage.
Secondly, enter the location in the search bar to hunt down list of clinics and hit Search.
From the populated list, you will be able to choose the clinic based on your location and click Book Appointment.
After selecting your desired clinic, you will be taken to the Clinic’s subdomain where you can directly click on Book an Appointment or otherwise you can search by doctors from the menu bar.
You will be able to choose from the list of doctors associated with the clinic by clicking straight on Book Appointment.
Just click Schedule Appointment to view the chosen doctor’s availability.
Once you head up for scheduling your consultation, you are directed to Sign In where you need to insert your email address and password previously used while registering for Sign up, if you are not already logged in. Click Next and hit Book Appointment again.
Select the preferred date by just clicking on the ideal date shown in the calendar for the month.
You'll find quick time slots to add to your calendar, select the preferred time before (A.M) or after (P.M) midday. After selecting the appointment duration, 15 minutes being the standard consultation otherwise, select multiple time slots for consultations lasting longer than 15 minutes and then click Book Now Button.
Select the problem type from the specified choices, the current process being optional, Click Next.
Here comes the part where you will see your appointment request will generally be accepted as In-Clinic automatically. (Please note that clinic appointments are always offline by default but you get a chance to convert the already booked clinic visit to online consultation under extreme and unlike circumstances which is explained in part ‘h’)
Let your doctor know if the appointment is being booked for you or someone else to ensure you have the correct match of treatment.
Add your problem details regarding any medicines you take, any allergies you are suffering from, any symptoms you’re dealing with and then after click Next.
This brings you to the report adding section, which is again optional and does not require you to add a report in case of absence of any relevant reports. If not, enter report type, report title and description along with date of report and softcopies of the reports itself. After doing so, simply click Add Report.
After successfully saving the reports, select the significant reports that you want to share with your doctor for the specific online appointment to be taken and click Share Reports or else Skip.
Choose payment type from Paypal or Credit Card or e-Sewa. For instance, If you are using Credit card fill up your card details such as name on card, card number, and security code, expiry date of the card, address and zip /postal code. Click Pay Now then and there for further processing.
If successful, you will now see that the in-clinic appointment is requested for approval by the concerned clinic. All you need to do is to check the accepted appointment tab in the appointment page tab to confirm the approval.

8. What should I do to change an In-clinic appointment to online? And how?

If you wish to change an offline /in-clinic appointment to an online appointment, the status of your appointment must be approved by the corresponding clinic plus the time of change must be at least before the appointment starts, to prevent from any disarray or chaos.

Navigate to the homepage of the clinic website, for instance demo.accessible.doctor and Login to your patient account by clicking on the ‘Log in ’ link at the top right side of the homepage, if you are not already logged in.
Enter your previously used email address and password and hit Next.
You will be prompted to your dashboard and select Appointments from the left hand side.
You can see the status of any of your past or upcoming appointments here such as requested, accepted and completed appointments. Only the approved in-clinic appointment can be changed into an online appointment. So, click on the Accepted Appointments tab. The offline appointment or in-clinic appointment request needs to be manually accepted by the clinic in order to enable online appointment. In these cases you will notified by email or is pretty much visible on the Appointment Request tab when your appointment has been accepted, or if it has been declined.
Click the View Details button and share relevant reports if any, otherwise click NO.
Then Click Change to online and while a small window pops up, enter your valid reason or circumstance to convert the requested appointment to online.
Moving forward, enable the agreement statement and Click Next.
If successful, there you can visibly see right after the count down, “Type: Online”.

For Doctors

1. Creating a Doctor Account

How do I create a doctor account on Accessible Doctors? Why do I need it?

In order to make an appointment with a patient on Accessible Doctors, you first need to have a patient account at Accessible Doctors. Accessible Doctors requirements for doctors include:

Your contact number
Your email ID
Educational qualification documents
About you (Relevant Information) specialization, professional statement
Profile picture
Achievements & Awards
Medical license
Driver’s license/ passport/ Citizenship
Work history documents
Payout Details: Bank Ac no, Name On Bank Ac, SWIFT BIC code

After you sign up, be sure to complete your account before taking an online or offline appointment. You can simply follow the following steps that will guide you through the doctor's account creation process at Accessible Doctors.
Navigate to the Sign Up {with link to sign up} page by clicking on the ‘Sign Up’ link at the top right side of the homepage.
As a first step of the sign-up process, enter your first name, last name, email address, and password. You must sign up with a unique email address. If your email address has already been used to create another account, you will see a message saying the email has already been registered. In that case, you should try to Log in instead.
Ensure that your email address and password fulfill the validation criteria defined by the system for which appropriate messages are displayed if the entries do not meet the criteria.
To proceed ahead, you must agree to accept the specified terms & conditions and abide by the community standards of Accessible Doctors.
A verification link will be sent to your email address. You must follow that link so that your email address gets verified and you get access to the next steps of registration.
Once your email address gets verified, you will be guided to the next step where you should select your country and provide your mobile number. Upon saving the form, you will receive a 4-digit verification code on your mobile number. Enter the code in the space provided and proceed ahead.
Upon successful verification of the mobile number, you will be taken to the next screen where you have to choose a user type for your account. Choose ‘I am a Doctor’ as your user type and specify your gender.
The next step will be a welcome screen from where you can continue your profile setup process.
Once you provide your profile picture, language and, the time zone for the next steps, your doctor account on Accessible Doctors is ready, and you are led towards your personal dashboard. After you sign up, be sure to complete your profile to 100% to take any of the appointments with patients.
It is crucial to complete your doctor profile so, insert your date of birth, Individual Health Identifier (if any) and also mention your state, city and zip code before you hit that Submit button.
After the Basic Settings, uncover the Service Fee Setting itemized on the left side of the screen.
Pick your appointment type that your patients can book with you. Select which type of appointment you would like it to be available for, i.e. Online or Offline or best of Both worlds.
Set your currency type, cost of your appointment fee on an hourly basis, and for offline appointments involving travelling, indicate per mile transportation fee.
Serially proceed to Cancellation Policy and select from Flexible, Moderate and Strict.
Next, make your way towards Payout Setting so you can get paid for your completed appointments and can change the default payout schedule amount. While there are no payout amount limits, if you set a payout schedule amount less than the pre-defined amount then you will have to bear applicable charges which will be specified during payouts.
In the same segment, click on Add payout and pick out from the payout methods from the drop-down menu depending on the country your payment account is located in. We support Paypal and Bank transfers at the moment. If you select bank transfer, you need to complete a form with information like Bank country*, Bank address*, Bank city*, Bank province/state*, Postal/Zip Code*, Account number*, Name On Bank Account*, Account holder Email*. Alternatively, you can opt for Paypal and provide your respective email address.
Upon saving the payout details, Add your Professional Statement, which is just your biography.
Likewise, Add your Specialization area and then your Achievements and Awards.
In a like manner, Add your Licensure where you will be asked to provide License Type*, License No*, Date of Issue*, Expire Date*, Description* and to upload a soft copy of your medical license.
Upon saving the license details, Add your Work Experience and Educational Qualification.
Now, it’s time to go through the Trust and Verification section. This is where you Add documents like Passport or Citizenship alongside Statutory Declaration with Medical License by simply uploading the softcopy or putting up a selfie holding the same document.
If you’re finished with all the above significant steps, the totality of your profile must be almost 100 and the uploaded documents will go under a verification process. If you are still unsure about the comprehensiveness of your profile, you can also click the “i” icon and check the remaining steps to be completed by yourself.
Once the Accessible Doctors system verifies you as one of its own then with a complete profile, you can try scheduling your appointments visibly with your patients.

2. Updating and Maintaining the Doctor Account

How do I edit/ Update my doctor profile or account settings?

You can edit the information that appears on your Accessible Doctors profile which can be just as important as creating one, such as your main profile photo or work experience, from your account settings.

To update your account, navigate to your personal dashboard by logging in and go to Edit Profile on the left where your profile picture appears. When you edit, your changes might not be automatically saved so do not forget to hit that Submit or Save button after every change you make in the corresponding section.

Names, email address, date of birth, gender, address, mobile number, time zone, languages and profile picture can be updated from the relevant fields shown on the profile setting page. Updating your email address and mobile number will require you to verify your updated email address and mobile number once again.
A verification link will be sent to the updated email address which you can click to verify the email address. Similarly, a verification code will be sent to the updated mobile number, which you will need to enter a field on the page to verify the updated mobile number.

3. Verifying Your Medical Practice License

How do I verify my Medical Practice License? Why verify?

Having a verified medical license gives your patient a way to connect with you with full assurance. Doctors are required to verify their medical practice license before taking any appointment from Accessible Doctors and must have verified Medical license from us. Verifying your info, like a medical license, is necessary because at Accessible Doctors we’re always working on making our appointments as secure as possible for everyone. This information helps us keep Accessible secure, fight fraud, and more—and it’s something you’ll only have to do once.

To verify your medical license, go to Edit Profile in to your personal doctor dashboard after logging in.
Then go through the Trust and Verification section from the list on the left side. This is where you Add documents like Passport or Citizenship alongside Statutory Declaration with Medical License.
When you add a driver’s license/ citizenship as an identification, you’ll be asked to mention the Document Type*, License No.*, Date of Issue*, Expire Date*, Description and to upload the softcopy. Hit Save.
When you add Statutory Declaration with Medical License, make sure you put up License No.* Date of Issue*, Expire Date*, Description with a softcopy to ensure the information provided is in every respect true and correct.
Or else, you can put up a selfie holding the same documents to help us make sure you’re really you!
Your medical license and ID needs to be an official government-issued that includes a photo of you.

Completing this verification process isn’t an endorsement of any doctor or medical practice, a guarantee of someone’s identity, or an assurance that interacting with them will be safe. Moreover, some patients require their doctors to complete identity verification in order to book their appointment.

4. Verifying Your Educational Qualification

And how do I get my Educational Qualification verified?

As a doctor, you are required to verify your educational qualification before taking any appointment from Accessible Doctors. This verification process helps us keep Accessible Doctors secure, fight fraud, and more.

While we believe these checks help us deter fraud and misuse of our services, you specify your Degree Name*, Specialization/Expertise*, Institute*, Start Year*, End Year*, to match your uploaded Certificates. Hit Save.
Show the most sophisticated and diligent efforts and Add more documents if available besides the submitted ones.

5. Setting Your Appointment Type

How do I set or reset my appointment type? Online to Offline or vice-versa?

Choose the right type of appointment to connect with your patients. Keep in mind that you can plan your appointments according to your convenience from video consultations to home visits.

Head to profile settings by clicking on Edit profile from your dashboard.
You can clearly see Service Fee Setting on the left side and by clicking on the tab, you can pick your appointment type that your patients can book with you.
Click on which type of appointment you would like to be available for, i.e. Online or Offline or best of Both worlds.

6. Specifying Your Service Fee

As a doctor, where and how do I specify my service fee?

The price you charge for your appointment is completely up to you.

To set a price for your appointment or service:

Go to Service Fee Setting in the profile setting page while logged in.
Choose your preferred currency type and clearly indicate your hourly rate. Keep in mind that the standard appointment duration will be of 15 minutes so, the indicated rate will be shown in our system accordingly. Hit Save.

Accessible Doctors is not responsible for the collection of payments on your behalf that are not incorporated into your pricing.

7. Managing Your Availability Calendar

As a doctor, where and how do I specify my service fee?

The price you charge for your appointment is completely up to you.

To set a price for your appointment or service:

Go to Service Fee Setting in the profile setting page while logged in.
Choose your preferred currency type and clearly indicate your hourly rate. Keep in mind that the standard appointment duration will be of 15 minutes so, the indicated rate will be shown in our system accordingly. Hit Save.

Accessible Doctors is not responsible for the collection of payments on your behalf that are not incorporated into your pricing.

8. Get Associated with a Clinic

Being a doctor, how to join a clinic?

As a doctor, you do not have control over joining any Accessible Clinics. You should be invited from a clinic profile via email to join or get associated with the clinic.

To view or leave your associated clinic, follow the instructions.

Log in if you aren’t already logged in.
Head to profile settings by clicking on the Edit profile from your dashboard.
Next, Click on Associated Clinics from the list on the left to view the lists of clinics that you are connected with.
To leave any of the associated clinics, click on Options and hit Leave.

9. Accept or Decline an Appointment

How do I accept/decline appointments?

If a patient sends you an appointment request, you will receive a notification that can be viewed by clicking on Notification on the top of your profile page. You will also receive email alerts for any appointment request send by your patient.
Click on the relevant notification of appointment request exhibiting your patient’s D.P. You will be directed to the Appointment Requests tab where you can find all your appointment requests where you can choose from two buttons, Click Accept or Decline as you please.
If you choose to accept the requested appointment, you can see the relevant appointment in the Accepted appointment tab.

10. Take an Online Appointment

What do I do to take an online appointment?

To take an online appointment firstly you need to look over on your settings.

Go to Service Fee Setting in the profile setting page while logged in. Log in if you aren’t already logged in and head to profile settings by clicking on the Edit profile from your dashboard.

Pick your appointment type that your patients can book with you. Select which type of appointment you would like it to be available for, i.e. Online or Both to enable your online service.
Once you are done with this setting, you can schedule your appointment availability and you will be notified of any appointment request is sent over by your patients.

11. Offline Appointment and Travelling

How do I take an offline appointment? What about traveling during those home visits?

To take an online appointment firstly you need to look over on your settings.

Go to Service Fee Setting in the profile setting page while logged in. Log in if you aren’t already logged in and head to profile settings by clicking on the Edit profile from your dashboard.

Pick your appointment type that your patients can book with you. Select which type of appointment you would like it to be available for, i.e. On-Demand Home Call or Both to enable your online service.
Do not forget to add Transportation Fee per mile if you going on with an On-demand house Call option.
Once you are done with this setting, you can schedule your appointment availability and you will be notified of any appointment request is sent over by your patients.

Privacy and Security

Accessible Doctor Pty Limited (Accessible Doctor, we or us) is committed to protecting the privacy of your personal information. We take our responsibility for handling sensitive personal information seriously and we have put measures in place to maintain the integrity of personal information and provide full transparency on conduct. We are bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth) about how we handle your personal information.

This Privacy Policy sets out how and why Accessible Doctor collects, stores, uses and discloses your personal information, and how to contact us if you have any questions about how we handle your personal information or would like to access the personal information we hold about you.

Accessible Doctor provides a range of services that are primarily offered through our website, associated bookings mobile app and Accessible Doctor Chat App:

a booking system for appointments with health professionals;
a messaging platform for communication between patients and health professionals, including a means for patients to notify practices of new and updated details between consultations;
a prescription management service;
an online prescription service, to request repeat prescriptions from health professionals;
a place for patients to store and access relevant health details and records;
an online directory of health professionals and practices; and
for health professionals looking for job opportunities, the referral of information to recruitment and employment service providers.
We are constantly evolving our services, and new services may be offered from time to time.

What information does Accessible Doctor collect?
The personal information we collect depends on which of our services you use and the information you choose to provide.

When you use our booking system for appointments with health professionals and your personal profile, you may choose to provide to Accessible Doctor and we may collect personal information such as:

your name;
your date of birth;
your contact details (e.g. address, email address, phone number);
your gender;
your location, such as via GPS (global positioning systems);
your marital status;
occupation;
cultural background;
allergies;
advance health directive;
the type of appointment you are requesting;
the reason you are seeking that type of appointment;
information about your private health insurance fund, including your
membership number;
your Medicare number and details;
your photograph or image.
If you choose to use our prescription management service, we may collect information about your prescriptions and your adherence to your medication schedule.

Trust and Verification

As a doctor, Learn how to verify a medical license:

To verify the medical license, go to Edit Profile in to your personal doctor dashboard after logging in.

Then go through the Trust and Verification section from the list on the left side. This is where you Add documents like Passport or Citizenship alongside Statutory Declaration with Medical License.
When you add a driver’s license/ citizenship as an identification, you’ll be asked to mention the Document Type*, License No.*, Date of Issue*, Expire Date*, Description and to upload the softcopy. Hit Save.
When you add Statutory Declaration with Medical License, make sure you put up License No.* Date of Issue*, Expire Date*, Description with a softcopy to ensure the information provided is in every respect true and correct.
Or else, you can put up a selfie holding the same documents to help us make sure you’re really you!
Your medical license and ID needs to be an official government-issued that includes a photo of you.

But can you trust the Doctors or clinics?

We at Accessible Doctors, work tirelessly to ensure that patients get access to a pool of only verified health experts and specialists with proven skills and qualifications. Doctors must present substantial evidence about the authenticity of their qualifications, expertise, and skills to be eligible for providing their consultations from Accessible Doctors.

There are stone-carved standards and compliances in place which require Doctors’ licenses, registration numbers, qualification-specialization documents and experience to be scrutinized and validated by different automated and manual processes before they can provide their service through Accessible Doctors. As a patient, you will be connected to doctors of the highest quality and order of skills. So, take care of your health and rest assured to be treated by certified doctors and practitioners with proven qualifications and specialization.

Completing this verification process isn’t an endorsement of any doctor or medical practice, a guarantee of someone’s identity, or an assurance that interacting with them will be safe.

Having a verified medical license gives your patient a way to connect with you with full assurance. Doctors are required to verify their medical practice license before taking any appointment from Accessible Doctors and must have verified Medical licenses from us. Verifying the info, like a medical license, is necessary because at Accessible Doctors we’re always working on making our appointments as secure as possible for everyone. This information helps us keep Accessible secure, fight fraud, and more.

As a doctor, Learn how to verify a medical license:

To verify the medical license, go to Edit Profile in to your personal doctor dashboard after logging in.

Then go through the Trust and Verification section from the list on the left side. This is where you Add documents like Passport or Citizenship alongside Statutory Declaration with Medical License.
When you add a driver’s license/ citizenship as an identification, you’ll be asked to mention the Document Type*, License No.*, Date of Issue*, Expire Date*, Description and to upload the softcopy. Hit Save.
When you add Statutory Declaration with Medical License, make sure you put up License No.* Date of Issue*, Expire Date*, Description with a softcopy to ensure the information provided is in every respect true and correct.
Or else, you can put up a selfie holding the same documents to help us make sure you’re really you!
Your medical license and ID needs to be an official government-issued that includes a photo of you.

What about my educational qualifications verification process?

While we believe these checks help us deter fraud and misuse of our services, you specify your Degree Name*, Specialization/Expertise*, Institute*, Start Year*, End Year*, to match your uploaded Certificates. Hit Save.
Show the most sophisticated and diligent efforts and Add more documents if available besides the submitted ones.

Payment and Payment History

Find answers to questions about pricing, payments, and payouts.

Where do I find my payment information?

Log in you aren’t already logged in to view your payment history.
In your dashboard, Click on Payments from the list on the left.
If you are a patient, you can see all your paid appointments for booked appointments, pending refund amounts for cancelled appointments, and the amount refunded for declined appointments.
If you are a medical practice, you will be shown the total received amount and pending payout amount from completed transactions. You can also request for payout after your account reaches the threshold amount.
If you are a doctor, click on Payment History from the list on the left in your dashboard. You will be shown the total received amount and pending payout amount from past completed transactions. You can also request for payout after your account reaches the threshold amount.

What payment methods does ‘Accessible Doctors’ accept?

We support different payment methods, which depend on the country your payment account is located in. So in addition to major credit cards, certain payment options are available in specific countries or on specific platforms.

We'll show you which payment methods are available to you while booking an appointment in the latter procedure before you send an appointment request to your concerned doctor. After you reach the payment step while booking, all of your payment details will be shown.

Payment options available worldwide

Paypal
Credit Card

Can I only book an appointment with a doctor without pre-paying the money?

As a patient, you pay in full prior to your scheduled appointment during the booking processes through our secure platform, and the doctor will receive that amount during the payout process.

Are there any hidden extras?

No, not really. It’s not really ‘hidden’, but service charge and tax are to be incurred which is always made clear while on appointment booking.

How should I pay to book an appointment via Accessible Doctor?

After getting through all the booking processes, in the latter stage choose payment type from Paypal or Credit Card or e-Sewa or Medicare.

How do I use Credit Card to pay?

If you are using a credit card fill up your card details such as the name on card, card number, and security code, the expiry date of the card, address and zip /postal code. Click Pay Now then and there for further processing.

How do I use PayPal to pay?

You need to have an existing PayPal account to successfully use PayPal as a payout method, you'll be able to connect your existing PayPal account as a payout method. Activate your PayPal account, which is associated with your email address, before adding it as an Accessible Doctors payment method.

Refunds, Payouts and Cancellation Policies

There are three types of cancellation policies depending on the individual doctor viz., strict, moderate and flexible.

What happens if one chooses Flexible?

Flexible policy includes 100 % refund 1 day prior to appointment time, except service fees.

Accessible Doctors service fee is non-refundable, as are any applicable taxes.
If there is a complaint from either party, Accessible must be notified within 24 hours of appointment time.
Accessible Doctors will mediate disputes when requested to and will have the final say in such decisions.
A reservation is only officially cancelled when the patient clicks the “Cancel” button on the cancellation confirmation page.
Cancellation policies may be superseded by the Patient Refund Policy or extenuating circumstances.

What happens if one chooses Moderate?

Moderate policy includes a full refund 5 days prior to appointment time, excluding fees.

The Accessible Doctors service fee is non-refundable, as are any applicable taxes.
If there is a complaint from either party, Accessible must be notified within 24 hours of appointment time.
Accessible Doctors will mediate disputes when requested to and will have the final say in such decisions.
A reservation is only officially cancelled when the patient clicks the “Cancel” button on the cancellation confirmation page.
Cancellation policies may be superseded by the Patient Refund Policy or extenuating circumstances.

What happens if one chooses Strict?

Strict policy includes 50% refund up until 7 days prior to appointment time, except service fees.

The Accessible Doctors service fee is non-refundable, as are any applicable taxes.
If there is a complaint from either party, Accessible Doctor must be notified within 24 hours of Appointment time.
Accessible Doctors will mediate disputes when requested to and will have the final say in such decisions.
Cancellation policies may be superseded by the Patient Refund Policy or extenuating circumstances.

How do I edit or change my payout method/ amount?

Log in if you aren’t already logged in.
Head to profile settings by clicking on the Edit profile from your dashboard.
Next, Click on Payout Setting from the list on the left so you can get paid for your completed appointments and can change the default payout schedule amount.
In the same segment, click on Add payout and change from the payout methods from the drop-down menu depending on the country your payment account is located in. We support Paypal and Bank transfers at the moment. If you select bank transfer, you need to complete a form with information like Bank country*, Bank address*, Bank city*, Bank province/state*, Postal/Zip Code*, Account number*, Name On Bank Account*, Account holder Email*. Alternatively, you can opt for Paypal and provide your respective email address.

For my medical services provided to my patient, when will I get my payout?

If you are a doctor or a medical service provider, payouts for completed appointments are released after reaching a certain threshold amount.

While there are no payout amount limits, if you set a payout schedule amount less than the pre-defined amount then you will have to bear applicable charges which will be specified during payouts.
Here, you can set your Payout threshold amount on your own as well or just go with the Payout Schedule amount set by Accessible Doctors which is $AUD 500. For instance, your Payout Schedule amount is A$ 15. Once your outstanding payout amount reaches A$ 15, your payout will be automatically processed via your preferred payout method.
However, the payouts greater than A$ 500, will not be charged any payment gateway charges. If you set the Payout Schedule Amount less than A$ 500, you will have to bear the applicable charges which will be specified during payouts.

Accessible Doctors Clinic

Understand Accessible Doctor’s subscription plans for clinics. Learn how to join Accessible Doctors by adding your clinic in Accessible Doctors’ list, including your doctors on top and connecting with your potential clients.

1. Registering Your Clinic in Accessible Doctors

How do I add my clinic in Accessible Doctors?

We welcome clinics, medical practices including hospitals, providing medical services on Accessible Doctors that meet our criteria.

Navigate to Clinics at the top right side of the homepage.
Click on Sign Up to register your clinic where you will store information such as clinic name and clinic website. To get a subdomain from Accessible Doctors, type in the web address name of your choice and check if it is available. If available, click Next.
In the next step, provide your email address and password and hit Next.
To let your patients know your contact details, select from the countries and insert your clinic number.
To activate your clinic account, hit the Continue button.
For legit recognition, upload your clinic logo and resize it if necessary. After that, insert your site slogan or clinic slogan and hit Continue.
For your clinic’s webpage, add slider by uploading a slider image and creating a slider title with slider content. You can add multiple sliders following the same procedure.
Add the services that your clinic offers by uploading some informative images, service titles and service contents that are going to be displayed on your clinic webpage.
Add a few valuable and insightful testimonials to showcase on the homepage from your past clients. Add their picture and full name as well.
Add your physical location information by providing your country, state, zip code, city, and time zone which will be used for better search results for patients when searching by address.
Put all the available social links of your clinic by copying the relevant URLs to increase your reach. Hit continue.
Please select a suitable plan for your clinic and choose to buy or use the free trial for a specific time.
Choose from the template options which vary according to your chosen plan or take a tour of our templates by clicking on demo. Please note that higher plans have more number of template options of your choice to choose from. Click Continue.
It will not take more than a couple of minutes to complete the setup. All that is left to do is to sit back and wait. After a while, you will be welcomed with your clinic profile and click continue.
For profile completeness, go to Profile Setting and then to Page Settings. Check all the page details and add the unfilled page details such as ‘About us’, ‘Privacy Policy’, ‘Doctors’, ‘Extra pages’(if necessary) and, ‘Accreditation’. For instance, upload a banner image and fill in the details about your clinic in About us tab then Save.
Navigate to the top of the account page and click on your clinic logo on the top left. To view your profile made, open the link in the new tab. Or else, you can directly access by typing in the subdomain of the website made.

2. Clinic Sub-domain requisition

Where do I find to use the requisition of clinic subdomain provided by Accessible Doctors?

Once the clinic profile is 100% complete with working doctors, the automated requisition is made by the system for your clinic at the bottom of the site. While activating the clinic template, your clinic is given with a functioning sub-domain to take appointments from and by Accessible Doctors. You pay for the subscribed plan from Accessible Doctors month-to-month and there’s no minimum commitment—you can cancel any time.

3. Free Trial for Clinics

Can I choose to take a free trail before signing up?

For the time being, Accessible Doctors is offering your medical practice with a free 1-week trial to see the results for yourself. To view and renew your membership or trial expiration date click on Membership from the list on the left on profile setting page. After the expiration of your trial period, your website will not be visible on the Clinic list/ Health Partners list in Accessible Doctors site.

4. Clinic Plans Subscription

What do I need to know about Clinic Subscription plans? And what about the money?

As a medical practice, you pay for what you get which varies according to your chosen plan.

There are three types of subscription plans depending on the requirements of your clinic viz., Basic, Pro, and Premium. The number of template options, number of doctors and number of appointments varies according to the plan that has been selected. You get to choose from more options by choosing higher plans.

You can choose from three subscription plans that fulfill the requirements of your clinic in the best possible way which you will pay month-to-month or you can subscribe to it for a year as well. Currently, we are selling our basic plan at AUD $49, Pro at AUD $199 and Premium plan at AUD $399 (To view the charges in your country or your preferred currency, change into your preferred currency.) You can opt for a free trial of any plan you desire or can also purchase a plan straight away. And if you want a customized or advanced plan, we also offer Accessible Doctors’ Enterprise solution for clinics for scalability of available features and enhancement of the security of medical data.

5. Plan Renew, Upgrade or Downgrade

I am an Accessible Doctors customer on a different price plan, how do I change to my preferred plan?

After the expiration of your trial period or subscribed period, your website will not be visible on the Clinic list/ Health Partners list in Accessible Doctors site. To renew your membership which is monthly subscription-basis, click on Membership from the list on the left on profile setting page. Select your desired plan and click Renew if you are a new member and pay via Paypal, Credit card or e-Sewa.

If you are already our subscriber on a different price plan and you intend to change then you can change only after your subscripted period ends. Once your subscription period runs out then, hit the renew button and pay via Paypal, Credit card or e-Sewa. You can downgrade to Basic and Pro plans, upgrade to Pro and Premium plans too while renewal by selecting the desired plan and hitting the respective Renew button.

6. Clinic Website Template Management

How do I choose my preferred website template?

The number of template options varies according to the plan that has been selected. You get to choose from more options by choosing higher plans. You will be offered one template design in Basic plan and, three template options to choose from in Pro plan. In contrast, you will be offered five templates, if you choose the Premium plan.

To manage website templates, click on Page Settings from the list on the left on the Profile setting page. Choose the Templates tab to select and preview your desired custom templates. Do not forget to hit that Save button after selecting the template of your choice from the available option.

7. Login to Clinic Sub-domain Website

How do I Login to my created Clinic subdomain?

Open a new tab on any browser via your mobile phone, your tab, or your PC.
Type in the sub-domain name for instance, “demo.accessible.doctor”. Here “demo” being a unique website name of the relevant clinic and “accessible.doctor” being domain name extension. Hit the search or enter, after typing in the full address.
On the top menubar, Click For Clinic, and enter your previously registered email and password.

8. Invite Doctors to Clinic

What are the steps to follow to invite/ join doctors to the clinic?

Login to your clinic subdomain by providing an email address and password if you are not already logged in, you can also use Accessible Doctors site to log in to your clinic.
Navigate to Doctors from the list on the left of the dashboard.
Click Invite Doctors button and fill in all the details it requires, such as Doctor’s title, Doctor’s full name, Doctor’s designation, Doctor’s email address, Doctor’s price per appointment, Percentage for the doctor, and message for the doctor.
After finishing, click the Invite button.
You can view all the lists of doctors invited on behalf of the clinic on the Pending Doctors tab.

9. Manage Calendar and Appointment Schedule for Doctors

How do I manage the availability calendar and schedules for my clinic doctors?

Login to your clinic subdomain by providing an email address and password if you are not already logged in, you can also use Accessible Doctors site to log in to your clinic.

Navigate to Doctors from the list on the left of the dashboard. Directly click on Options of the doctor whose schedule you are going to manage from the Approved Doctors tab.
Alternatively you can navigate to Schedules from the list on the left of the dashboard and select the doctor whose schedule you are about to manage.
Click on Manage Schedule.
Select each of your desired days and time slots and then Save. Here, each time slot selected as available will be shown to patients as four windows, each of 15 minutes length. For instance, If you set 1pm as available, patient will see 4 time slots; 1:00pm-1:15pm, 1:15pm:1:30pm, 1:30pm-1:45pm, 1:45pm-2:00pm.

10. Respond to Clinic Appointment Requests

How to respond to clinic appointment requests from patients?

If a patient sends your clinic an appointment request, you will receive a notification that can be viewed by clicking on Notification on the top of your profile page. You will also receive email alerts for any appointment request send by your patient. Click on the relevant notification of appointment request exhibiting your patient’s D.P. You will be directed clinic appointment section where you can find all your appointment requests. Now you can see two clear buttons, Accept or Decline. The appointments are not confirmed until you accept or decline it for your doctor. Once you accept the appointment request, your clinic doctor will be notified and hence, is in the position to take the following appointment at the scheduled time.

Patient Reports

a. Reports upload and Sharing

How do I upload or share a new report?

You can upload and share your reports with your concerned doctor at the time of booking an appointment while sending an appointment request.

The fifth step of the appointment booking phase brings you to the report adding part, which is optional and does not require you to add a report in case of absence of a relevant report. If not, click on Add New Reports and enter report type, report title and description along with the date of report, and softcopies of the reports itself. After doing so, simply click Add Report.
After successfully saving the reports, select the significant reports that you want to share with your doctor for the specific online appointment to be taken and click Share Reports or else Skip.

Alternatively, you can also share your reports with your concerned doctor who has accepted your appointment request.

Log in you aren’t already logged in.
In your dashboard, click on Appointments from the list on the left.
There you can see the status of every appointment you have requested and click on the Accepted Appointments tab.
Click the View Details button of the corresponding appointment and Tap on the Reports tab to share relevant reports.
You can share your reports before the booked appointment starts. Click on Add New Reports and enter report type, report title, and description along with date of report and softcopies of the reports itself. After doing so, simply click Add Report.

I have uploaded a report. How do I share the same report with my doctor?
Log in you aren’t already logged in.
In your dashboard, Click on Appointments from the list on the left.
There you can see the status of every appointment you have requested and click on the Accepted Appointments tab.
Click the View Details button of the corresponding appointment and Tap on the Reports tab to share relevant reports.
You can share your reports before the booked appointment starts. Select the already uploaded reports that you want to circulate to your concerned doctor by ticking the relevant reports and click Share Reports.

b. Reports Security and Privacy

If I share my medical reports via Accessible Doctors, do I get full security and privacy?

Your trust is important to us and we’re committed to protecting the privacy and security of your personal reports that are shared through our system. We process these personal patient reports for as a part of the medical facility given our legitimate interest in improving Accessible Doctors’ Service and our members’ experience with it.

Accessible Doctors is on the process of getting HIPAA compliance and intends to abide by all applicable privacy and security health information laws. All medical reports are maintained by independent medical practices and Accessible Doctors. You may view your medical records securely and confidentially through the Heal patient portal.

Advertise with Accessible Doctors

Create and deliver ads with Accessible Doctors to grow your business, for increased brand awareness, better reach, lead generation, improved brand considerations. We want to show our patients ads from businesses that are interesting and relevant to them. Our ad system prioritizes what ad to show our patients based on what advertisers tell us their desired audience is, and we then match it to people who might be interested in that ad. We don't sell any individual patient data or doctor data or clinic data.

How do I create an ad on Accessible Doctor?

Log in if you aren’t already logged in. From your dashboard, navigate to the health feed menu on the top of the page.
You will be sent to the health feed page, where you click Create an ad from the sponsored section on the right.
In step 1 which is designing part, you provide us with your advertisement title, description, designated Url and advertisement picture to feature. You will be shown an advertisement preview on the right to give you a depiction of what the advertisement is going to look like.
In step 2 which is responsible for targeting, you provide us with targeted location, age targets, and targeted gender. You can choose for a more advanced demographic setting for specified targeting.
In step 3 which is related to Campaigns, Pricing and Scheduling, provide us information such as the currency you are paying in, your total budget, daily budget, country or territory, time zone, campaign name, schedule strategies or you can use suggested bid as well.
After creating an advertisement, you need to publish the corresponding advertisement to make it public. Click on Publish Now button on the status column and choose your payment type from Paypal or Credit card or eSewa.

Can I advertise on Accessible Doctor without pre-paying?

No, certainly not. You need to publish an advertisement after creating an ad and in to publicize it, you need to pay via Paypal or Credit Card or eSewa.

How do I view the status of my created ads?

Login to your dashboard, if not already logged in.
Navigate to the top right of the dashboard and click on the Welcome menu with your name on it.
Click on My Ad from the drop-down menu.
You can view all your created advertisement both published and unpublished where you can create, edit and delete your advertisements.

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